Q: Where is my appointment located?
A: All bridal appointments take place at our flagship location, Alexandra’s Boutique, at 372 South Main in Fall River. We have free parking behind the boutique on Morgan Street. If the lot is full, there is metered parking on South Main Street and a public lot on Morgan Street (across the street from our free lot) for $3 per hour.
Q: How long is my appointment?
A: All bridal appointments are two hours in duration, except for our VIP appointment, which is three hours.
Q: Are appointments free to book?
A: Our regular bridal appointments are complimentary. Our VIP and bridal + champagne experiences have a $400 and $100 non-transferable fee, respectively.
Q: What is your cancellation policy?
A: If you need to cancel or reschedule your appointment, we kindly ask you give our store 48 hours notice by calling or texting 508-679-8770.
VIP and Bridal + Champagne appointments are non-refundable. By cancelling within the 48-hour window, you forfeit the full cost of the appointment. To reschedule, please call out boutique.
Weekend bridal appointments cancelled within the 48-hour window will incur a $75 fee.
Q: When should I book my bridal appointment?
A: We strongly encourage brides to book 10–12 months in advance, as special-order gowns take 3–6 months to arrive.
Q: Can I buy off the rack?
A: Yes. Every dress you see in our stores—including bridal gowns—can be purchased off the rack. If you’re a bride looking for a gown on a short timeline, we highly recommend our private label, Madysen Blayke.
Q: What is the price range of your gowns?
A: Our bridal gowns range from $1,200–$10,000, with most of our inventory priced from $1,800–$4,500.
Q: What sizes do you carry?
A: We carry bridal gowns in sizes 0–34.
Q: How many people can I bring to my appointment?
A: We understand shopping for a gown is a once-in-a-lifetime experience. Therefore, we don’t place a cap on how many supporters you can bring. That said, most of our suites can comfortably seat 6–8 people. If you need more space, please call ahead so we can accommodate you.
Q: Do you require a deposit?
A: Yes, we require a 60% deposit for all special-order gowns.
Q: Will you alter my dress for me?
A: We only alter bridal gowns purchased in store, and do so on a first-come, first-serve basis. If we don’t have in-store capacity to alter your gown, we will provide a recommended vendor list.
Q: When will my dress be ready for pick-up?
A: Made-to-order gowns typically take 3–6 months to arrive. When we have your gown, we will notify you via text, email, and phone. Please note: You have precisely 30 days to pick up your gown.
Q: Do you offer free shipping?
A: Yes, we offer free shipping for any orders above $250.
Q: What’s your return policy?
A: Due to the one-time use of our inventory, all purchases are final sale. We guarantee that any purchase—in-store or online—will be the exact size, color, and brand-new condition you expect.
Q: How long does it take for an online purchase to be delivered?
A: Shipping time varies depending upon where you’re located within the country. Most gowns arrive in 1–5 days.
Q: Where is my appointment located?
A: All bridesmaid appointments take place at our flagship location, Alexandra’s Boutique, at 372 South Main in Fall River. We have free parking behind the boutique on Morgan Street. If the lot is full, there is metered parking on South Main Street and a public lot on Morgan Street (across the street from our free lot) for $3 per hour.
Q: How long is my appointment?
A: Your appointment duration varies depending upon the size of your group. For groups of four people or less (the bride plus three bridesmaids), your appointment is one hour. Groups of 5–8 people include a two-hour appointment.
Q: Are appointments free to book?
A: Yes, all bridesmaid appointments are complimentary.
Q: What is your cancellation policy?
A: You can reschedule your appointment online up to 48 hours prior to your appointment. Within the 48-hour window, we kindly ask you call or text 508-679-8770.
Q: When should I book my bridesmaid appointment?
A: Bridesmaid dresses take 3–4 months to arrive (although we do have rush options available for delivery in as little as four weeks). Plus, your bridesmaids need to factor in time for alterations. Therefore, we recommend booking 4–6 months before the big day.
Q: What if my bridesmaids don’t live locally?
A: If your bridesmaids can’t come to an in-store appointment, simply have them give us their measurements by calling 508-679-8770. We can ship their dresses directly for an added fee.
Please send your bridal party our measurement guide, found here.
Q: What is the price range of your gowns?
A: Our bridesmaid gowns range from $200–$600, with most of our inventory priced from $200–$300.
Q: What sizes do you carry?
A: We carry bridesmaid dresses in sizes 0–34.
Q: How many people can I bring to my appointment?
A: Our semi-private suites can comfortably seat 3–8 people. If you need more space, please call ahead so we can accommodate you.
Q: Do you require a deposit?
A: Yes, we require a 60% deposit for all special-order gowns.
Q: Will you alter my dress for me?
A: We do not alter bridesmaid dresses. Instead, we will provide a referral list of reputable vendors.
Q: When will my dress be ready for pick-up?
A: When we have your dress, we will notify you via text, email, and phone, or we can ship it to you for an additional fee. Please note: You have precisely 30 days to pick up your gown.
Q: Where is my appointment located?
A: All prom and special occasion appointments take place at our sister store, Alexandra’s Too, at 390 South Main in Fall River. We have free parking behind the boutique on Morgan Street. If the lot is full, there is metered parking on South Main Street and a public lot on Morgan Street (across the street from our free lot) for $3 per hour.
Q: Do you accept walk-ins?
A: Yes, all prom and special occasion experiences are walk-ins, except for our VIP and couture experiences.
Q: Are appointments free to book?
A: No. Since prom and special occasion appointments are VIP experiences, we require a non-transferable fee. Please view our appointments page for pricing.
Q: How long is my appointment?
A: Prom and special occasion appointments run 1.5–2 hours, depending upon the experience. Please note: Prom VIP appointments are available on weekdays only, while prom couture appointments are available seven days a week.
Q: When should I shop for my prom / evening gown?
A: We recommend shopping for a prom dress as early as possible to take advantage of in-store stock. Once a prom dress is gone, most cannot be special ordered.
Q: What is your cancellation policy?
A: If you need to cancel or reschedule your appointment, we kindly ask you give our store 48 hours notice by calling or texting 508-679-8770. Please note, there is a $75 fee for appointments cancelled within the 48-hour window.
Q: What is the price range of your prom dresses
A: Our prom dresses range from $300–$1,500, with most of our inventory from $400–$650.
Q: What if I don’t live locally? Can I purchase a prom dress online?
A: We carry a selection of thousands of prom dresses, available for online purchase. Please note: We offer free shipping for orders over $250, and all online orders are final sale.
Q: How many dresses can I try on?
A: You can try on as many dresses as you like. However, you can only have five gowns in the dressing room with you at one time.
Q: What sizes do you carry?
A: We carry prom dresses in sizes 000–30.
Q: How does the process work for trying on prom dresses?
A: When you arrive at our store, you’ll scan a QR code, which will invite you to fill out our online form. We’ll print out a tag with your name and telephone number.
Q: Where is my appointment located?
A: All mother of the couple appointments take place at our sister store, Alexandra’s Too, at 390 South Main in Fall River. We have free parking behind the boutique on Morgan Street. If the lot is full, there is metered parking on South Main Street and a public lot on Morgan Street (across the street from our free lot) for $3 per hour.
Q: How long is my appointment?
A: All appointments are 90 minutes in duration.
Q: Are appointments free to book?
A: Yes, all mother of the couple appointments are complimentary.
Q: What is your cancellation policy?
A: If you need to cancel or reschedule your appointment, we kindly ask you give our store 48 hours notice by calling or texting 508-679-8770.
Q: When should I book my appointment?
A: Mother of the couple gowns are primarily purchased off-the-rack, meaning you will take them home that very day. However, if you wish to order in a different color or size, dresses typically take 3–4 months to arrive. Therefore, we recommend booking an appointment roughly four months before the big day.
Q: Will you alter my dress for me?
A: We do not alter mother of the bride/groom dresses. Instead, we will provide a referral list of reputable vendors.
Q: What is the price range of your gowns?
A: Our mother of the couple gowns range from $350–$1,500, with most of our inventory priced from $500–$700.
Q: What sizes do you carry?
A: We carry mother of the couple dresses in sizes 0–30.
Q: How many people can I bring to my appointment?
A: Our semi-private suites can comfortably seat three people. If you need more space, please call ahead so we can accommodate you.
Q: I want to purchase a dress for a black tie or gala event. What appointment should I book?
A: Please book a mother of the couple appointment.
Q: Where is my appointment located?
A: All quinciñera appointments take place at our sister store, Alexandra’s Too, at 390 South Main in Fall River. We have free parking behind the boutique on Morgan Street. If the lot is full, there is metered parking on South Main Street and a public lot on Morgan Street (across the street from our free lot) for $3 per hour.
Q: How long is my appointment?
A: All appointments are 90 minutes in duration.
Q: Are appointments free to book?
A: Yes, all quinciñera appointments are complimentary.
Q: What is your cancellation policy?
A: If you need to cancel or reschedule your appointment, we kindly ask you give our store 48 hours notice by calling or texting 508-679-8770.
Q: When should I book my appointment?
A: We carry a large inventory of ready-to-wear and custom order dresses. Special orders require 3–6 months to deliver a gown, so we recommend people book 10–12 months in advance.
Q: Will you alter my dress for me?
A: We do not alter quinciñera dresses. Instead, we will provide a referral list of reputable vendors.
Q: What is the price range of your gowns?
A: Our quinciñera gowns range from $750–$2,500, with most of our inventory priced from $1,000–$1,500.
Q: What sizes do you carry?
A: We carry quinciñera dresses in sizes 00–26. Please note: Most dresses have lace-up backs, and therefore have more wiggle room than a standard, zip-up dress.
Q: How many people can I bring to my appointment?
A: Our semi-private suites can comfortably seat 3–8 people. If you need more space, please call ahead so we can accommodate you.
Q: Do you offer Spanish-speaking stylists?
A: Yes, both English- and Spanish-speaking stylists are available. You can self-select which stylist you prefer when booking.
Q: Do you carry dama dresses?
A: No, we only carry quinciñera dresses, not gowns for your court.
